Course Description

Hours: 12

Helping professionals regularly encounter conflict and crisis situations in various work environments. At times, they can seem overwhelming and taxing, even for the most seasoned professional. Managing conflict and crisis effectively can dramatically decrease individual, family and a community’s possible traumatic and/or mental health reactions, increase coping strategies, reduce the possibility of chronic or maladaptive symptoms and re-establish pre-crisis equilibrium or functioning. The emphasis of this workshop will relate to mental health in a variety of possible settings with various populations including: children and youth, adults, seniors and families in the context of broader systemic influences.

Upon completion of this workshop, participants can expect to:

  • Increase their knowledge base related to conflict resolution and crisis intervention theory, as well as models of practice and their application in various settings.
  • Gain valuable de-escalation skills.
  • Increase one’s awareness regarding personal and organizational safety considerations, 
  • Increase their awareness of personal reflexivity, triggers,  values and beliefs related to conflict and crisis themes.
  • Gain skills in assessing suicidality.
  • Gain an understanding of broader systemic influences, as well as work with diverse populations/social locations and the possible role of spirituality as it relates to crises.

This workshop will offer numerous practical skills and interventions, case examples, practice exercises, video clips and rich discussions as experiences are shared by the instructor and participants. In addition, there will be useful handouts for future referencing.
Please Note: As themes for review are quite varied and are all important, there is room for flexibility around the workshop themes, depending on the experiences and interests of the participants. Hope to see you there!


For more information contact the Faculty of Social Work Professional Development office:

Email: fswprofessionaldevelopment@wlu.ca
Phone: 548-889-5128 or 548-889-4967

Cancellations and Transfers
Be sure to carefully review our cancellation and transfer information before registering.

Website: wlu.ca/fswpd


Applies Towards the Following Certificates


This workshop is currently not available. The 2023/2024 Faculty of Social Work Professional Development course and workshop dates will be available on July 10, 2023.

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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