Course Description

Do you work in a role where counselling is not your primary focus, but where you are often required to assist, advise or counsel? This two-day, highly experiential workshop is designed for people like you who find themselves assisting clients, students, patients, the public etc. with brief counselling and referral. The focus is on general counselling principles and skills and the integration of these into practice. The workshop will use lecture, role play and case studies as a way of engaging participants in the acquisition of practical skills. Participants can expect to actively participate in this course.

This workshop will be of interest to those working in any setting where active listening, empathy and engaging with others is paramount. This may include, but is not limited to, human resources staff, healthcare providers, educators, police and law enforcement personnel, first responders, residential staff and those considering work or volunteering in the helping professions.

Learner Outcomes

Throughout the training participants will:

  • Become familiar with a variety of individual counselling skills.
  • Practice those skills through role play, observation and coaching.
  • Gain an understanding about ethical and professional issues involved with the counselling process.

Specific aspects of the program include:

  • Principles and ethics of counselling.
  • Empathy and assessing needs.
  • Contracting and goal settings.
  • Solution focused interventions.
  • Diversity and cultural issues.
  • Crisis intervention.
  • Self-care and knowing when to refer.


For more information contact the Faculty of Social Work Professional Development office:

Email: fswprofessionaldevelopment@wlu.ca
Kitchener: 519-884-0710 ext. 5234
Milton: 519-884-0710 ext. 5235
Online: 519-884-0710 ext. 5235

Applies Towards the Following Certificates


Enroll Now - Select a section to enroll in

Section Title
Core Counselling Skills
Workshop Remote
T, W
9:00AM to 4:00PM
Jun 22, 2021 to Jun 23, 2021
Schedule and Location
Contact Hours
Delivery Options
Workshop Remote  
Course Fee(s)
Registration Fee non-credit $330.00
Section Notes

Sue Gallagher, MSW, RSW and Sandy Jardine, MSW, RSW

For our 2020/2021 program, all in-person workshops are being live streamed through Zoom. Once the pandemic restrictions have been lifted, these workshops will once again be held in person at our Milton location at 555 Industrial Drive.

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